Visitors

Updated March 12, 2024

We realize that spending time with your loved one is important to the healing process. As a health care organization, the health and safety of our patients, physicians, staff and visitors are our top priority.

• We have a visitation check-in system at our main lobbies, the Wingate building and Fairmount entrance. To help ensure a smooth and quick process:
  • Please have your driver’s license. If you do not have a driver’s license available, please provide your first name, last name and date of birth, with another form of identification.
  • Your photo will be taken and an expiring badge will be printed for you. Your photo will not be shared outside our system.
  • If you have a cough, cold or any symptoms of flu, COVID-19 or any infectious disease, please do not visit.
  • For the safety of patients and staff, please stay in the patient’s room while visiting.

Nursing leadership may restrict visitation in certain circumstances.

Masking Recommended

• In all patient care locations – including inside patient rooms and in waiting rooms, well-fitted masks are strongly recommended but not required for patients and visitors.

Masks are available at lobby desks and nursing stations.
Thank you for supporting a safe place for care.

Visiting information for specific hospital areas.

Please see our visitor grid PDF for detailed visitor guidelines by patient population or refer to the below.

Adult Inpatient

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 12 or older.
• One overnight visitor allowed.*

Emergency Department (ED)

• One visitor per patient, 24 hours/day.
• For minors, two parents (or a support person).

Critical Care Unit (CCU)

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 16 or older.
• One overnight visitor allowed.*

Family Birth Center (Labor and Delivery)

• One birth partner and one support person, 24 hours/day.
• Visitors must be age 12 or older.

Mother Baby Unit (Maternity)

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 12 or older.
• Siblings of any age may visit.
• One overnight visitor allowed.*

Perinatal High-Risk Unit (PHRU)

• Two visitors at a time, 6 a.m. to 10 p.m.
• One overnight visitor allowed.*

Neonatal Intensive Care Unit (NICU)

• Two parents/guardians, 24 hours/day.
• Plus, two additional visitors, 6 a.m. to 10 p.m.
• Only two at bedside.

Pediatric Inpatient

• Two parents/guardians, 24 hours/day.
• Plus, two additional visitors, 6 a.m. to 10 p.m.
• Only two at bedside.
• Siblings age 3 or older may visit.
• Non-sibling visitors must be age 12 or older.
• One overnight visitor allowed.*

Della Martin Center

• Two visitors, age 18 or older.
• Monday-Friday: 3 to 4 p.m. and 6 to 6:45 p.m.
• Saturday and Sunday: 10 to 11 a.m. and and 4 to 5 p.m.
• Enter via Pasadena Avenue into the front lobby and ring the bell upon arrival.
• Visitation will occur in the day rooms.
• No outside items may be brought in.

COVID-19 Positive

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 12 or older.
• Overnight visitation is not permitted.

End of Life

• We will work with families to ensure that they are able to be with their loved one.

Same-Day Surgery (SDS)

• Two visitors total, one at a time.

Outpatient

• One visitor per patient in admit/recovery.

*Overnight stay

• One visitor per patient.
• Visitor must be age 18 or older.
• Check in via the main lobby by 9:30 p.m.
• No in and out privileges after 10 p.m. Visitors who leave after 10 p.m. may return at 6 a.m.

Questions?

Please contact the patient relations department during regular business hours at (626) 397-5211.

For evenings, weekends and holidays, please call (626) 397-5000 and ask to speak to the house supervisor.

Visitation Policy Frequently Asked Questions